Robust messaging solutions provide companies of all
sizes with feature-rich capabilities to stay in touch with
their mission critical messages and to retrieve, store
and send messages in new and innovative ways.









 

The 6510 Unified Messaging

The 6510 Unified Messaging platform provides enterprises with enhanced access and control over communications. Through features such as multilingual auto-attendant, voicemail, text-to-speech, fax mail and wireless device support, the 6510 Unified Messaging Platform offers a myriad of options for enterprise users to retrieve and manage messages. Fully supporting both IP and TDM environments, the 6510 is designed to interface with a range of voicemail systems (including NuPoint Messenger) using industry standard networking protocols (VPIM and AMIS.) The 6510 Unified Messaging also supports a range of e-mail systems including:Lotus Notes, Novell GroupWise, Microsoft® Exchange 5.5 and Exchange 2000. Future releases of the 6510 Messaging Platform will incorporate speech recognition capabilities.

The 6510 Unified Messaging solution also provides:

4 Automated attendant with multilingual capabilities
4 Time-of-day and day-of-week scheduling for automated attendant configuration
4 Integrated and unified messaging
4 Client manager that provides visual call control, instant messaging and visual mailbox management from the desktop PC
4 AMIS/VPIM compliant networking
4 Automated company greetings
4 Caller ID, DNIS, and off premise routing
4 Integration of wireless devices including PDAs


The 6500 Unified Messaging

The core 6500 platform supports speaker authentication for unsuppressed security, barge in capability to allow power users to quickly navigate through applications and digital integration with Calling Line ID for superior integration with PBX and VOIP platforms. The 6500 offers a range of enterprise applications including the 6500 Auto Attendant, 6500 Unified Messaging and 6500 Voice Portal options:

The 6500 Unified Messaging

The 6500 Unified Messaging is the first unified messaging solution that features natural speech as a user interface to access and modify all aspects of Microsoft Exchange 2000 and Outlook: inbox, calendar, contact list and task list. The 6500 Unified Messaging has powerful text-to-speech capabilities, personal dialer, and tool management/secure access capabilities.

The 6500 Unified Messaging provides:

4 A single unified inbox containing all messages (e-mail, voicemail, and fax)
4 A natural speech interface to the inbox, allowing users to navigate their inbox messages based on date/time, urgency, sender or type
4 Integration of Microsoft Outlook contact list
4 Text-to-speech e-mail reading
4 Ability to read and manipulate calendar and task items
4 Ability to reply to voicemail with e-mail and reply to e-mail with voicemail
4 Message caching to ensure messages are not lost if Exchange or Active Directory Servers are down
4 Support for forwarding calls to mobile communications devices

The 6500 Attendant

The 6500 Attendant is a speech-enabled auto-attendant with a personal dialer, mobility application and toll management solution It frees users from having to remember a myriad of telephone numbers and eliminates the frustration of dialing extensions by spelling last names. The 6500 Attendant allows users to make calls and access sophisticated telephony features simply by telling the system what to do.

The 6500 Attendant provides:

4 Support for two to eight ports of simultaneous speech, corporate directories with up to 10,000 names, and personal directories of up to 500 names
4 Recognition of voice signatures to provide powerful and secure toll management capabilities
4 Web-browser-based interface by which subscribers can manage their accounts and personal directories and system administrators can manage users, groups, and classes of service
4 LDAP integration and browser-based and remote management capabilities that simplify set-up and administration
4 Ability to forward calls to mobile workers
4 Ability to reply to voicemail with e-mail and reply to e-mail with voicemail
4 Historical and real-time reports allowing administrators to measure call completion, recognition rates, latency, login failures and more
4 System greetings and operator transfer points that can be programmed to behave differently based on time of day, day of week, and holidays

The 6500 Voice Portal

The 6500 Voice Portal enables customers to provide speech recognition access to enterprise databases, intranets, Web sites and business systems. The 6500 Voice Portal option is a powerful Voice XML-based toolkit that can be used to develop vertical market and business specific applications targeted at simplifying business process, reducing operating expenses and improving customer service. In addition, the 6500 Voice Portals allows customers to speech enable voice response systems which are far faster, simpler and pleasant to use for callers as opposed to traditional touch-tone based IVRs.


The Express Messenger

The Express Messenger provides today's small-to-medium sized businesses with a voicemail and auto attendant solution that has unsurpassed integration with the SX-200 PBX and superior performance via direct digital integration to the backplane. Requiring minutes to install, configure and manage via PC-based administrator tools, Express Messenger set-up and maintenance can also be done remotely by phone or modem.

The Express Messenger provides:

4 Message waiting indicators on Superset telephones
4 Mnemonic prompts, such as "Press P for Play, D to discard," provide an intuitive navigation system for users
4 Ability to record a name and personal greeting to each mailbox user
4 Ability for each user to record a personal greeting set for a specific number of days (with automatic expiration)
4 Ability to record calls
4 Password protected mailboxes
4 Unlimited message length
4 Ability to save messages as well as set parameters for automatically purging saved messages
4 Message erase, reply, forward, rewind/hold/ fast forward
4 Ability for a message to receive priority placement within mailbox
4 Callers with the ability to review, re-record and append their message before sending
4 Call forwarding